Grievance Redressal / Escalation Matrix
| Details of Designation | Contact Person Name | Address where the physical address location | Contact No. | Email-ID | Working hours when complainant can call |
|---|---|---|---|---|---|
| Customer Care | Aditi Loharuka | 37, Shakespeare Sarani, SB Tower, 3rd Floor, Kolkata - 700017 | +91 33 4488 0011 | aditi.loharuka@cdresearch.in | 9 AM to 6 PM |
| Head of Customer Care | Aditi Loharuka | 37, Shakespeare Sarani, SB Tower, 3rd Floor, Kolkata - 700017 | +91 33 4488 0011 | aditi.loharuka@cdresearch.in | 9 AM to 6 PM |
| Compliance Officer | Bhavin Jasani | 37, Shakespeare Sarani, SB Tower, 3rd Floor, Kolkata - 700017 | +91 33 4488 0020 | compliance@cdresearch.in | 9 AM to 6 PM |
| Principal Officer | Kishan Gupta | 37, Shakespeare Sarani, SB Tower, 3rd Floor, Kolkata - 700017 | +91 33 4488 0043 | kishan.gupta@cdresearch.in | 9 AM to 6 PM |
| The abovementioned details would facilitate the complainants to approach the concerned RA before filing complaint to SEBI. For more details go to: - https://www.bseindia.com/markets/MarketInfo/DispNewNoticesCirculars.aspx?page=20241209-41 | |||||
| We aim to resolve all grievances within 21 working days from the date of receipt. | |||||
| SCORES Portal : scores.sebi.gov.in. | |||||
| In case you are unsatisfied with the resolution provided through our support or the SCORES platform, you can access the Online Dispute Resolution (ODR) Portal. | |||||
| ODR Portal : smartodr.in. | |||||